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Freshworks

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Read 407 Freshworks reviews and testimonials from customers, explore 335 case studies and customer success stories, and watch 197 customer videos to see why companies chose Freshworks as their AI Chatbot Software

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks'​ headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.

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Customer Rating Review Scorebased on 5851 reference ratings
4.8/5.0 (5851)

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407Testimonials

  • “It’s very simple and very easy to understand. Moreover, It’s extraordinarily easy to follow up on issues or on tickets if you have Freshdesk.”

    Vijoy NairUser Happiness Lead
406 more testimonialscurrently locked

335 Case Studies

  • Incae Boosts Its Service Management Experience Across Admin, Hr, Facilities, Finance, Hospitality, and It With Freshservice

    Juan Ramone DorteSocial IT Director
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197 Customer Videos

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Additional Freshworks Information & Resources

Read Freshworks Reviews, Testimonials & Customer References from 407 real Freshworks customers.

Browse Freshworks Case Studies, Customer Success Stories, & Customer References from 335 businesses that use Freshworks.

Watch Freshworks Customer Videos to learn why 197 businesses chose Freshworks.

FeaturedCustomers has 1,808,616+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.